The Challenge
Dropbox design was going through a period of organizational change which can be difficult for any business. While navigating this change, the team experienced burnout and challenges managing up to leadership amongst conflicting direction. This resulted in low morale, reduced performance, and a need for additional support.
At the onset of the partnership, Mento conducted a baseline survey to understand the current state of Dropbox Design’s team. While the team had many strengths, there were areas for growth, particularly around morale, performance, and long-term goal clarity. The survey revealed:
- Morale: Employees were ready to improve their outlook and engagement.
- Performance: The team recognized there was room to grow in terms of achieving their full potential.
- Clarity of Long-Term Goals: Many were looking for more guidance on where their career paths could lead within Dropbox.
- Stress Levels: Some employees were seeking better ways to manage their workload and feel more in control of their day-to-day.
Despite these challenges, Dropbox Design showed a strong commitment to improvement and embraced the opportunity to work with Mento to develop their skills and mindset.
The Solution
Dropbox design was going through a period of organizational change which can be difficult for any business. While navigating this change, the team experienced burnout and challenges managing up to leadership amongst conflicting direction. This resulted in low morale, reduced performance, and a need for additional support.
At the onset of the partnership, Mento conducted a baseline survey to understand the current state of Dropbox Design’s team. While the team had many strengths, there were areas for growth, particularly around morale, performance, and long-term goal clarity. The survey revealed:
- Morale: Employees were ready to improve their outlook and engagement.
- Performance: The team recognized there was room to grow in terms of achieving their full potential.
- Clarity of Long-Term Goals: Many were looking for more guidance on where their career paths could lead within Dropbox.
- Stress Levels: Some employees were seeking better ways to manage their workload and feel more in control of their day-to-day.
Despite these challenges, Dropbox Design showed a strong commitment to improvement and embraced the opportunity to work with Mento to develop their skills and mindset.
The Results
To ensure Dropbox Design experiences ongoing impact from Mento Coaching, Mento conducts regular impact surveys with their team.
The most recent results show significant improvements across the board. The following metrics highlight the positive changes:
Morale: Increased 45% – Employees felt more optimistic and engaged.
Coaching has been an amazing tool in helping me focus my efforts at work and improve my overall health and wellbeing. What an amazing benefit!
Performance: Rose 50% – Designers reported performing at a higher level, with greater clarity and focus.
My coach helped me build the confidence to pivot towards crafting my new role -- which I believe my current team highly values -- that’s more focused on business enablement and tangible $$ making user experience.
Stress Levels: Reduced 40% – Team members gained new tools to manage stress and felt more in control of their workload.
Mento coaching always feels energizing! We’ve identified the areas of improvement I need to work on to be successful, and I’m getting better at understanding my strengths. I've been implementing and using the frameworks and tactics I'm learning from my coach to improve my performance.
Communication and Clarity: Increased 96% – Stronger communication skills enhanced collaboration and clarity within the team.
I’ve really grown my confidence and decision making. I've presented to senior leadership and have moved larger initiatives to completion by being able to know how to prioritize my work for better outcomes and impact.
These improvements didn’t just show up in the numbers—they were felt throughout the team. Participants spoke about how Mento helped them not only prioritize their work more effectively but also develop the confidence to take on larger initiatives and present to senior leadership.
The authenticity and warmth of my coach have completely changed my perspective on coaching. I’m now more confident in my decision-making and feel like I’m really progressing in my career.
The collaboration between Dropbox Design and Mento has proven that coaching can be a powerful driver of performance, growth, and retention. By investing in their team through Mento coaching, Dropbox Design has created a culture where employees feel more confident, connected, and prepared to take on the challenges ahead.
